Sch@dows a écrit:dans le blue-ray iron man (canadien vu que c'est le seul en stock), la langue française c'est en fait du quebecois j'imagine ?
Pourquoi ne pas prendre la version française ? Elle est trouvable aux alentours de 12 euros !
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Sch@dows a écrit:dans le blue-ray iron man (canadien vu que c'est le seul en stock), la langue française c'est en fait du quebecois j'imagine ?
faethor a écrit:Sch@dows a écrit:dans le blue-ray iron man (canadien vu que c'est le seul en stock), la langue française c'est en fait du quebecois j'imagine ?
Pourquoi ne pas prendre la version française ? Elle est trouvable aux alentours de 12 euros !
Merlin a écrit:Ouaip.
Bien souvent t'as pas l'accent d'ailleurs.
Sch@dows a écrit:Ouais je sais, mais les doubleurs ne sont pas les mêmes et les idomes non plus (pour avoir déjà matter plusieurs film comique en version canadienne ... c'est beaucoup moins drôle).
Dear customer,
For the past 10+ years, we have enjoyed every minute of serving you and all our other valued customers from all over the world.
In a pursuit to be one of the biggest entertainment stores out there we feel we might have let ourselves go a little bit. We haven't offered the same kind of 'old school' service that we're known for. Delivery times have increased too much for our liking and we do not feel that we have lived up to our original vision recently.
THIS IS NOW GOING TO CHANGE!
We don't want to be the biggest anymore if our level of service suffers. What we want is to create a healthy business where customers can get the best possible service on the web combined with fast and hassle-free shipping and competitive pricing. That is the new Axel vision.
To do this we've had to remove the option of paying in Euro, British Pounds and Swedish Kronor, but the option to see the pricing in said currencies will remain as will Norske Kroner, Svenska Kronor, Danske Kroner, Australian Dollar and Swiss Franc display currencies. We will be passing on the savings from currency conversions and bank fees to you, our valued customer. So even if you pay a small percentage to your bank for a currency conversion, the overall product prices will now be lower than before! We now accept payment in Canadian and American Dollars only.
To make this change easier for our customers, we have lowered the freight cost on all orders. So for a limited time you will pay just $0.69 per 100 grams of freight! That's more than 50% off!
OVERALL FASTER DELIVERY
We realize that our Toronto warehouse experiences the fastest delivery transit times – with customers sometimes getting their packages in just 2-4 weekdays! Therefore we have taken steps to ship – and stock - a lot more titles from this warehouse. We've also lowered the days when a package can be declared lost in the mail (from 28 days down to 21). Soon we will also have a new faster routing in place from our New York warehouse.
We will continue to stock releases as early as possible, often ensuring delivery on or before the release North American release date. We will also continue to do our best to stock and ship games as early as possible as well, as we realize a bit part of gaming is to be able to play the games with your friends as soon as they're released.
PERSONAL CUSTOMER SERVICE IMPROVEMENTS
Soon you will be able to live chat directly with our customer service staff from within our website. Fast, friendly and personable service has always been our forte and with our new live chat you will be able to have your questions answered immediately and continue with your shopping without a day's delay. Because our HQ is located in Toronto, Canada, the time difference from our European customers also means we'll be online to assist you with your shopping needs when you need us, not just when most people are busy with work and may not be able to access the site!
I strongly feel that these changes will create a better place for you to securely shop for all your North American movie and gaming needs I hope you feel the same way too.
On behalf of all your Axel staff and myself,
PlanetAxel.com is no more!
It is with great sadness, deep regret and utter embarrassment that we announce the closure and bankruptcy of PlanetAxel.com
On Monday afternoon, June 18th, 2012 the board of directors have informed us that no further investment will be made in the company. This comes in light of the recently finished 2011 financials which showed such an insurmountable deficit and loss to company value that a swift decision was made almost overnight. We have been asked to provide a quick summary/FAQ of your options as a previous customer of PlanetAxel.com with respect any outstanding orders/refunds.
If you have SHIPPED orders according to your order history but you have not received them yet
We have shipped out orders as late as the morning of Monday June 18th. If you order history lists your order as SHIPPED, then it has indeed shipped. If you are still to receive shipped orders, we would suggest waiting roughly 10-12 weekdays in which case 99% of all shipped orders will definitely have arrived.
If you have prepaid orders that have not yet shipped according to your order history
We will refund and delete all outstanding orders. Having said that; as this is a case of bankruptcy we fear that our accounts may be frozen at some point in the near future.
IF YOU HAVE NOT RECEIVED YOUR REFUND BY MONDAY JUNE 25TH:
You must put in a claim with your bank, PayPal or Visa/MasterCard. For most customers this would be an issue for their local bank. Print this page and a statement with highlighted transactions. Tell them that you have paid for products using your credit card that you haven't received. Some banks will tell you that you have to file such claims within a 1-2 month period. THIS IS NOT CORRECT! Both Visa and MasterCard offer a THIRTEEN MONTH worldwide grace period for such claims. Be sure to INSIST on that despite what your bank teller may tell you!
If you have a voucher outstanding or have outstanding orders paid in full by a voucher
The voucher is unfortunately lost.
On a personal note I would like apologize to everyone that will be somehow affected or inconvenienced by this matter. I've spend half my life with the company (18 years in total) and it all ended today. This is not 'just business' to me, but sincerely personal. I can honestly say that this has been a sad, sad day for all of us here at the office but the fact that so many suppliers, affiliates, employees and most important of all, customers are affected by this bankruptcy is almost unbearable.
On behalf of everyone at PlanetAxel.com I offer my sincerest and heartfelt apologies and thank you for your support over the years.
With sincerest regards,
Rasmus Christiansen, General Manager
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